Terms of Service

1. Introduction

These Terms of Service apply to your access to and use of velyzon.com, including browsing our website, placing an order, making a payment, contacting customer support, requesting shipping assistance, submitting a return request, or using any service provided through our website. By using this website, you agree to follow these Terms of Service and all related policies referenced on this page.

2. Website Operator

This website is operated by Velyzon LLC. For business identification and customer service purposes, our contact details may include payment@velyzon.com, +1(983)200-7916, and 1755 Telstar Dr Num 309, Colorado Springs, CO 80920, US. Customers should make sure all information submitted during checkout or customer communication is accurate, complete, and lawful.

3. Eligibility to Use the Website

By using our website, you confirm that you are legally able to enter into online purchase agreements in your location. You also agree not to use this website for fraud, unauthorized payments, false claims, misuse of discounts, abuse of return services, or any activity that may harm the website, customers, payment providers, carriers, or our business operations.

4. Product Information

We try to provide clear product descriptions, images, prices, and availability information. However, colors, sizes, packaging, display effects, and product appearance may vary slightly due to screen settings, photography, production batches, or supplier updates. Product information may be corrected or updated when needed.

5. Orders and Acceptance

Placing an order does not automatically mean the order has been accepted. We may review, cancel, refuse, or limit an order if there is a payment issue, suspected fraud, incorrect product information, pricing error, inventory problem, shipping restriction, incomplete address, or other reasonable business concern. If an order is canceled after payment, we will arrange a refund according to the applicable payment and refund process.

6. Pricing and Currency

Prices, shipping fees, and order totals are displayed at checkout. As stated in our payment terms, our transaction currency is Euro (EUR). If your bank, card issuer, PayPal account, wallet provider, or payment provider uses another currency, additional exchange rates, conversion fees, or foreign transaction charges may apply. These charges are controlled by your payment provider and not by Velyzon LLC.

7. Payment Terms

We accept payment methods shown at checkout, including card payments, PayPal, and supported digital wallet options. Payments must be successfully completed before an order can be processed or shipped. Payment security, failed payments, payment disputes, and refund timing are explained in our Payment Policy.

8. Payment Security

Payments are handled through secure third-party payment providers such as Stripe-supported payment services and PayPal. We do not store customers’ full card numbers, CVV codes, PayPal passwords, or full payment authentication details on our website. Our website also uses reasonable security measures such as HTTPS and SSL/TLS transmission protection. More details are available in our Privacy Policy and Payment Policy.

9. Shipping and Delivery

Shipping regions, shipping fees, free shipping thresholds, processing time, delivery estimates, tracking updates, remote area handling, customs matters, and damaged package reporting are explained in our Shipping Policy. Orders are usually processed within 1–4 business days after successful payment confirmation, excluding weekends and public holidays.

10. Tracking and Delivery Responsibility

After shipment, tracking information may be provided when available. Tracking updates may take time to appear after the carrier scans the package. Customers are responsible for providing a complete and correct shipping address, phone number, postal code, and delivery details. You may check order status through our Track Order page.

11. Customs, Taxes, and Import Fees

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, clearance fees, or other government charges depending on the destination country or region. Unless clearly stated otherwise at checkout, these charges are generally the customer’s responsibility. Customs review may also affect delivery time.

12. Returns and Refunds

Return eligibility, return conditions, return process, return shipping costs, damaged or incorrect product claims, and refund review procedures are explained in our Return & Refund Policy. Return requests must be submitted within 30 days of receiving your order. Requests submitted after 30 days will not be accepted unless otherwise required by applicable law.

13. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete product, you must contact us within 48 hours after delivery at payment@velyzon.com. Please provide your order number, clear photos of the product, photos of the packaging, photos of the shipping label or waybill, and a short description of the issue so we can review the case properly.

14. Refund Timing

Approved refunds will be returned to the original payment method used at checkout. After approval, refunds will generally appear in the original payment account within 7 business days, depending on Stripe, PayPal, the customer’s bank, card issuer, or payment provider processing time. We do not issue refunds to unrelated third-party accounts.

15. Privacy and Data Protection

We collect and use customer information only as needed to operate the website, process orders, confirm payments, arrange shipping, provide customer support, review returns, handle refunds, prevent fraud, and comply with legal or payment provider requirements. Details about HTTPS, SSL/TLS, payment data handling, GDPR rights, third-party services, and the 1-year data retention period are available in our Privacy Policy.

16. Customer Responsibilities

Customers agree to provide accurate account, billing, shipping, contact, and payment information. Customers must not submit false claims, misuse chargebacks, refuse delivered packages without reason, return used or non-resalable items as eligible returns, interfere with website security, or use our services in a way that violates laws, payment network rules, or these Terms of Service.

17. Governing Law and Court Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of the country where our business address is located, unless applicable consumer protection laws require otherwise. Our business address is 1755 Telstar Dr Num 309, Colorado Springs, CO 80920, US. Any dispute, claim, disagreement, or legal matter related to this website, orders, payments, shipping, returns, refunds, privacy, or these Terms of Service shall be submitted to the competent courts with jurisdiction over the area where our business address is located. Disputes shall be resolved by the court, and the court’s decision shall apply according to applicable law.

18. Updates to These Terms

We may update these Terms of Service from time to time to reflect changes in our website, products, payment methods, shipping services, refund procedures, legal requirements, security practices, or business operations. The updated version will be posted on this page. If you have questions about these Terms of Service, please contact us at payment@velyzon.com.