Privacy Policy

1. Introduction

This Privacy Policy explains how Velyzon LLC collects, uses, stores, protects, and shares personal information when customers visit or place orders through velyzon.com. By using our website, submitting an order, contacting us, or interacting with our services, you acknowledge that your information will be handled according to this Privacy Policy.

2. Website and Store Operation

Our website is operated as an online store and may use common e-commerce tools, website plugins, analytics functions, checkout systems, payment gateways, shipping tools, and customer service features to support browsing, ordering, payment confirmation, order fulfillment, delivery, return handling, and customer communication.

3. Information We Collect

We may collect information that you provide directly, including your name, billing address, shipping address, email address, phone number, order details, payment status, account information if applicable, customer service messages, return requests, and other information you choose to submit through checkout, forms, email, or other website functions.

4. Order and Delivery Information

To process and deliver your order, we collect information necessary for fulfillment, including purchased items, order number, shipping destination, delivery region, carrier information, tracking number, delivery status, and related communication records. This information helps us confirm that an order was placed, processed, shipped, and delivered according to our shipping policy.

5. Payment Information

We accept payments through Stripe and PayPal. When you complete payment, your payment details are processed by the selected third-party payment provider. We do not store your full credit card number, debit card number, CVV, full payment authentication data, or PayPal password on our website.

6. Stripe and PayPal Payment Security

Stripe and PayPal process payment information through their own secure payment systems. We may receive limited payment-related records, such as payment status, transaction reference, payment method type, billing confirmation, refund status, and dispute-related information. These records help us verify successful payment, prevent fraud, process refunds, and respond to payment disputes or chargeback reviews.

7. How We Use Your Information

We use customer information to process orders, confirm payments, arrange shipping, provide tracking updates, respond to customer inquiries, review damaged or missing package claims, process returns and refunds, prevent fraudulent activity, improve website functions, comply with legal obligations, and maintain accurate records for payment providers such as Stripe and PayPal.

8. Information Used for Stripe or PayPal Dispute Review

If a payment dispute, chargeback, refund inquiry, or unauthorized transaction claim occurs, we may use relevant records to support the review process. These records may include the order number, customer name, email address, billing and shipping details, payment confirmation, product information, shipment date, tracking number, delivery status, return request records, customer messages, refund records, and proof that our policies were displayed or made available to the customer.

9. Shipping and Carrier Sharing

To deliver your order, we may share necessary shipping information with third-party logistics carriers, postal services, fulfillment partners, and delivery service providers. This may include your name, shipping address, phone number, email address, order number, package details, and tracking information. These providers should only use the information for fulfillment, delivery, tracking, and related service purposes.

10. Contact and Customer Service Records

When you contact us at payment@velyzon.com, by phone through +1(983)200-7916, or through a website form, we may keep communication records so we can review your request, respond to your questions, check order history, verify return eligibility, and provide consistent customer support. If your request involves a damaged, defective, missing, or incorrect product, we may also collect photos, packaging images, shipping label images, and descriptions of the issue.

11. Cookies and Website Technologies

Our website may use cookies or similar technologies to support basic website functions, shopping cart operation, checkout security, customer preferences, analytics, fraud prevention, and website performance. Some cookies are necessary for the website to work properly, while others may help us understand how visitors use the website and improve the browsing experience.

12. Data Security Measures

We use reasonable technical and organizational measures to protect customer information. These measures may include HTTPS secure browsing, SSL/TLS encryption for data transmitted between the customer’s browser and our website, restricted administrative access, password-protected systems, limited staff access where applicable, secure payment gateway integration, website monitoring, plugin and system maintenance, and data minimization practices.

13. HTTPS, SSL/TLS, and Transmission Protection

Our website is designed to use HTTPS with SSL/TLS protection to help encrypt information transmitted during browsing, checkout, account access, contact form submission, and payment redirection or confirmation. SSL/TLS helps reduce the risk of personal information being intercepted during transmission. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

14. Payment Data Protection

For payment security, sensitive payment details are handled by Stripe or PayPal rather than being stored directly by us. We rely on secure payment gateway connections, tokenized or limited payment references where available, fraud screening tools provided by payment processors, and payment confirmation records to help protect both customers and the store from unauthorized transactions, duplicate payments, and payment disputes.

15. Data Retention Period

We retain customer order data, payment confirmation records, shipping records, return and refund records, customer support messages, and dispute-related information for up to 1 year from the date of collection or the related order activity. After this period, the data will be deleted, anonymized, or no longer actively used unless a shorter retention period is requested and legally permitted.

16. GDPR and Customer Rights

If you are located in a region where the General Data Protection Regulation or similar privacy laws apply, you may have the right to request access to your personal data, correction of inaccurate information, deletion of certain data, restriction of processing, objection to certain uses, or a copy of your data where applicable. To submit a privacy request, please contact us at payment@velyzon.com. We may need to verify your identity before processing the request.

17. Third-Party Services

We may use third-party services to operate the website, process payments, manage shipping, prevent fraud, analyze website performance, provide customer support, or maintain store functionality. These third parties may only receive information needed to perform their services. Examples may include Stripe, PayPal, logistics carriers, hosting providers, email service providers, website security tools, and technical service providers.

18. Updates and Contact

We may update this Privacy Policy from time to time to reflect changes in our website, payment providers, shipping services, legal requirements, security practices, or business operations. The updated version will be posted on this page. If you have questions about this Privacy Policy, personal data handling, payment security, Stripe or PayPal records, or privacy rights, please contact us at payment@velyzon.com.