Payment Policy

1. Accepted Payment Methods

This Payment Policy applies to purchases made through velyzon.com. We accept major secure payment methods, including Visa, PayPal, Mastercard, American Express, Discover, Apple Pay, Google Pay, and JCB. Some payment options may appear or be unavailable depending on your device, browser, region, card issuer, payment provider, or checkout settings. All payments must be successfully completed before an order can be processed or shipped.

2. Transaction Currency

All transactions on our website are processed in Euro (EUR). Product prices, shipping fees, free shipping thresholds, taxes where applicable, and order totals are displayed and charged in Euro unless clearly stated otherwise at checkout. If your bank, card issuer, or payment provider uses another currency, currency conversion fees or foreign transaction fees may be applied by your provider. These charges are not controlled by Velyzon LLC.

3. Payment Processing and Security

Payments are processed through secure third-party payment providers, including Stripe-supported card and wallet payments and PayPal. We do not store customers’ full credit card numbers, debit card numbers, CVV codes, PayPal passwords, or full payment authentication data on our website. Payment information is handled through secure payment gateways, encrypted checkout connections, tokenized or limited payment references where available, fraud screening tools, and payment confirmation systems provided by the relevant payment provider.

4. Website Data and Payment Protection

To help protect customer information during checkout, our website is designed to use HTTPS secure browsing and SSL/TLS encryption for data transmitted between your browser, our website, and supported payment services. We also use reasonable technical and organizational safeguards, including restricted administrative access, secure checkout integration, website monitoring, system maintenance, data minimization, and limited access to order and payment records. These measures help protect order information, payment status records, billing details, shipping details, refund records, and dispute-related documentation.

5. Payment Failure, Review, or Authorization Issues

A payment may fail or be declined due to incorrect card details, insufficient funds, bank restrictions, expired cards, failed authentication, suspected fraud, payment provider review, browser issues, network interruption, or regional payment limitations. If your payment fails, please check the information entered at checkout, try another accepted payment method, or contact your bank, card issuer, PayPal, or wallet provider. If an order is not successfully paid, it may not be confirmed, processed, or shipped. For payment-related assistance, you may contact us at payment@velyzon.com.

6. Refunds, Disputes, and Payment Records

Approved refunds will be returned to the original payment method used at checkout. After a refund is approved, the refunded amount will generally appear in your original payment account within 7 business days, depending on Stripe, PayPal, your bank, card issuer, or wallet provider processing time. For payment disputes, chargebacks, unauthorized transaction claims, or refund reviews, we may use relevant order records, payment confirmation, billing details, shipping details, tracking information, delivery status, customer communication, return request records, and refund records to support review by Stripe, PayPal, banks, card networks, or other payment service providers.