Shipping Policy
1. Shipping Scope
This Shipping Policy applies to orders placed through velyzon.com. We currently provide shipping services to Europe and other available worldwide regions. Delivery availability may vary depending on the destination, local carrier coverage, customs requirements, remote area restrictions, and checkout availability. If your destination cannot be selected at checkout, it may not be supported at this time.
2. Order Processing Time
Orders are usually processed within 1–4 business days after payment has been successfully confirmed. Business days do not include weekends, public holidays, or days when warehouse handling or carrier pickup services are unavailable. During peak seasons, holidays, promotional periods, severe weather, customs reviews, or other unexpected situations, processing may take slightly longer.
3. Shipping Fees, Free Shipping, and Delivery Estimates
Shipping fees, free shipping thresholds, and estimated delivery times are listed below. Delivery estimates are for reference only and may vary depending on destination, carrier handling, customs clearance, local delivery conditions, and remote area coverage.
| Shipping Region | Shipping Fee | Free Shipping | Estimated Delivery Time |
|---|---|---|---|
| Europe | €8.99 | Free shipping on orders of €120.00 or more | Usually 7–15 business days after shipment |
| Other Available Worldwide Regions | €10.99 | No free shipping promotion currently available | Usually 10–20 business days after shipment |
Free shipping thresholds are calculated based on the order subtotal after discounts and before taxes, customs duties, import fees, or other additional charges. Remote areas may require additional handling time or extra delivery review. If you are unsure whether your address is considered a remote area, please contact us at payment@velyzon.com before placing your order.
4. Estimated Delivery Time
The total delivery time includes both order processing time and carrier transit time. Delivery times are estimates only and are not guaranteed. Delays may occur due to customs inspections, carrier backlogs, incorrect address information, holidays, severe weather, remote delivery areas, or other circumstances beyond our direct control.
5. Logistics Carriers and Delivery Partners
We work with third-party logistics carriers, postal services, and delivery partners to ship and deliver orders. The specific carrier may vary depending on destination, package size, shipping method, and service availability. Once a package has been handed over to the carrier, the carrier is responsible for transportation, tracking updates, delivery attempts, and final delivery handling.
6. Order Tracking
After your order has been shipped, tracking information will be sent to the contact information provided at checkout when available. Tracking updates may take 48–72 hours to appear after the package is collected or scanned by the carrier. You may also check your order status through our Track Order page. Please prepare your order number and the billing email used at checkout when checking tracking details.
7. Delivery Address and Failed Delivery
Please make sure your shipping address, phone number, postal code, and delivery details are accurate before submitting your order. We are not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer. If a package cannot be delivered due to an incorrect address, refusal, failed delivery attempts, unclaimed parcel, or missing contact details, additional shipping fees, return costs, or reshipment charges may apply.
8. Damaged, Missing, or Problem Packages
Please inspect your package as soon as it is delivered. If your package arrives damaged, contains missing items, includes the wrong item, or shows clear delivery-related problems, please contact us within 48 hours after delivery at payment@velyzon.com. To help us review the issue, please provide your order number, clear photos of the product, photos of the outer packaging, photos of the shipping label or waybill, and a brief description of the problem. Reports submitted after 48 hours may be more difficult to verify with the carrier.
9. Customs Duties, Taxes, and Import Fees
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges, or other government-related fees depending on the destination country or region. These charges are not included in our product prices or shipping fees unless clearly stated at checkout. Any applicable customs duties, taxes, or import-related charges are generally the responsibility of the customer. Customs inspections may also affect delivery time.
10. Shipping Support
If you have questions about shipping fees, delivery time, order tracking, customs issues, remote area delivery, damaged packages, or address corrections, please contact us at payment@velyzon.com. You may also reach us by phone at +1(983)200-7916 or refer to the contact information shown on our website. Please include your order number and any available tracking information so we can assist you more efficiently.